Why your business needs ITSM

 

If your business has more than a handful of employees, and if even one of you is the designated “IT guy”, you’re already doing ITSM in a small way. But as your business grows, you might need to bring in more mature processes to get the most benefits out of your ITSM investment.
 

Here are the most common benefits of ITSM. Watch the video for a detailed walkthrough:

• Reduce IT costs

• Improve quality of service

• Improve customer satisfaction

• Improve governance and reduce risk

• Increase competitive advantage

• Improve flexibility

• Increase agility for new IT services

 

The way to choose the right ITSM processes is to look at what your business specifically needs. For instance, if you have a small IT support team that’s constantly firefighting similar issues, it makes more sense to find the root cause and resolve it once and for all. A simple example of it would be a storage space issue – you can keep deleting files and applications every time the hard drive maxes out. But simply installing a bigger hard drive is a better longer-term solution.

In ITSM terms, it translates to going from mere Incident Management to Problem Management. In the example above, the computer running out of storage space is the incident and the hard drive capacity being inadequate is the underlying problem. Of course, IT support teams in larger organizations typically handle incidents that are much more complex and send problems over to dedicated problem management teams. 

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Through Managed IT Services, ongoing remote maintenance and support is provided to your computer network to maximize the performance, reliability, and stability of your computer network without the costs and overhead of hiring a full-time staff.

Yuko Technologies can proactively manage I.T. infrastructure, Network Security, Systems Administration and provide helpdesk support for a flat monthly fee. This provides our clients with predictable and low I.T. support costs.

Managed Services can cut your IT spending 30% to 50% and improve your network's reliability and performance at the same time.

Benefits of Managed IT Services:
 

• Affordability Support service costs each month remains consistent throughout the year.
   

• Regular Maintenance Software and hardware maintenance, repair and upgrading can be part of your service package. Installing updates regularly and when hardware or software needs to be replaced before its broken allows for scheduled downtime instead of dealing with issues during business hours.
   

• Dedicated IT Team With 24/7 help desk support as part of our service packages, allow our clients to enjoy all the benefits of in-house IT professionals without the added costs that go with them.
   

• Regular Systems Monitoring Monitoring our client's system allows us to deal with issues before they present themselves. Sometimes the issues are resolved before our clients have a chance to respond to the alerts. This gives our clients the peace of mind they need to focus on running their companies.
   

• Backup plans & System Protection Our clients can rest easy, knowing that should disaster strike, their businesses won't be crippled or ruined completely by the loss of mission-critical data. Spam, viruses, pop-ups, and other hazardous programs can all be dealt with before they become a problem.
   

Contact Yuko Technologies and allow us to show you the advantages of complete managed services.

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