IT Support

 

When you call us, you’ll speak directly to one of our IT professionals, meaning your issue is dealt with straight away. No call backs, no waiting.  We handle all essential, time-consuming IT tasks, freeing you up to get on with the day job.

​

Even if you have an in-house IT function, sometimes you may require a little extra support. Our complementary support packages are tailored to the level of help you typically require and can be scaled up or down. The support can start when you need cover for annual leave, projects or sickness and unplanned leave. 

​

​

Remote Monitoring

 

It’s useful to have an extra pair of eyes on your system, and we can provide 24/7 monitoring of every aspect of your infrastructure, making you aware of potential issues before they impact your business; solving some without you ever being affected.

 

We don’t just stop at being the fault fixers. 
 

Whether you are working with Yuko Technologies on a full or project based capacity, our helpdesk is made up of two parts, a reactive team and a proactive team. Both teams complement each other, the reactive team deals with day-to-day issues whilst the proactive team ensures a stable IT platform for each of our customers.  

​

Keeping your systems maintained, updated and looked after means a lot of potential issues can be avoided.

We put a lot of emphasis on proactive working as part of our support, using software which can monitor each computer, server or network device. If danger is lurking, alerts are raised automatically within our helpdesk system. Quite often, we resolve an issue before you notice it, causing you zero disruption.